Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Millcreek Behavioral Health to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Millcreek Behavioral Health.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


Millcreek Behavioral Health is a leading residential treatment center in Arkansas for children and teens struggling with mental and behavioral health issues, developmental disorders, and addiction.

Admissions Process

At Millcreek Behavioral Health of Arkansas, we accept new clients 24 hours a day, 7 days a week. Potential clients are referred by guardians, DHS, juvenile courts, outpatient providers, general physicians, schools, and other hospitals. In the hospital, the potential client receives a mobile assessment and following the mobile assessment, the mobile assessor meets with the client and guardian for assessment information. Information is also obtained from the referral source and/or current treatment provider – testing and previous treatment records are requested as needed. Additionally, we obtain Medicaid information and guardian release-of-information for each potential client.


If the client is being referred to our psychiatric residential treatment facility (PRTF), recommendation for treatment is obtained from the client’s current treatment provider and other sources as needed. Then, the PRTF team reviews the appropriateness of the admission to our residential treatment program and, if approved, information is then sent to Medicaid for approval.

If the client is being referred to our ICF/IID program, IEP and evaluation programming conference forms are obtained from the school as well as any testing from the previous three years. Our ICF/IID treatment team then reviews if the client is appropriate for our program and if he or she meets the requirements for the ICF/IID program; if so a prescreening interview is then scheduled with the client, guardian, and ICF/IID treatment team.

Admissions Criteria

Admission to our PRTF program must be approved by Medicaid for residential treatment, which requires documentation clearly illustrating that the client has failed or has not made enough progress in outpatient settings and/or acute hospitalizations. Medicaid requires a primary psychiatric diagnosis and residential recommendation letter or form from an outside clinician or source such as DHS or juvenile court. Millcreek will only accept:

  • Medically stable clients
  • Clients not considered to be sexual offenders
  • IQ level must fall within the range of one of our two programs
  • Behavioral and psychiatric symptoms must be stable enough to be treated in a residential setting

Clients who are admitted into our program must be between the ages of 6 and 17 and will be assessed by our multidisciplinary team of experts. Clients will undergo medical, diagnostic, and psychiatric evaluations in order to create a master treatment plan that identifies specific goals and interventions.