Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Millcreek Behavioral Health to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Millcreek Behavioral Health.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Professional Referrals

Millcreek Behavioral Health is a leading residential treatment center in Arkansas for children and teens struggling with mental and behavioral health issues, developmental disorders, and addiction.

Who We Work With

Millcreek Behavioral Healthcare receives referrals for our programs from a variety of different sources within our community. Patients are typically referred to us by guardians, DHS, juvenile courts, outpatient providers, private practice physicians, schools, and other hospitals. Once we receive a referral, our mobile assessor will meet with the patient and his or her guardian in order to obtain the assessment information. Additionally, we will gather information from the referral source, as well as the patient’s current treatment provider, and make specific requests for testing and previous treatment records when appropriate. At that time, our mobile assessors will be more than willing to answer any questions that one may have regarding the specific aspects of our programs.

Admissions Criteria

Referrals to our ICF/IID program must have:

  • Assessment
  • Previous IQ testing or psychological evaluation
  • Social security card, birth certificate, and Medicaid card
  • Documentation of past mental health treatment (outpatient and/or acute services)

For PRTF referrals, the recommendation for treatment is obtained from current treatment providers and other collaterals as needed. Our treatment team will then closely review all of the information received to ensure the appropriateness for our program. Referrals to our PRTF program must have:

  • Assessment
  • Recommendation for residential treatment by an outpatient provider
  • Social security card, birth certificate, and Medicaid card
  • Having a current psychological evaluation is preferable, but not required

PRTF referrals may have:

  • Previous acute care treatment for stabilization
  • Failed in the outpatient treatment setting
  • Displayed non-compliant / disruptive behaviors in the home and/or schools
  • Failed in other mental health treatment settings

For our ICF/IID program, an IEP and evaluation programming conference form will be obtained from the patient’s school, as will any testing results that have been done within the last three years. Our ICF/IID treatment team will then review all of the pertinent information to ensure that the patient is appropriate for our program and meets all of the necessary requirements. Once this has been confirmed, a pre-screening interview will be scheduled with the patient, the patient’s guardian, and the ICF/IID treatment team.

Learn More

The admissions staff at Millcreek strives to make the referral process run as smoothly as possible. If you have any questions or believe that you have an appropriate referral, please contact our admissions coordinators at 1-866-591-4388.